We aim to provide high-quality spices and products. This policy explains when you can request refunds or cancellations.

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1. Order Cancellation
   • Orders can be cancelled only before they are shipped.
   • Once shipped, cancellations are not allowed.
   To request cancellation, email us at [your email] immediately.

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2. Return Policy

We accept returns only if:
• Wrong product delivered
• Damaged product received
• Product is expired

Returns Not Accepted For:
• Opened or used products
• Products damaged due to customer handling
• Taste/liking issues

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3. Refund Process

Refunds are processed if:
• The return is approved
• The product is unused and in original condition

Refund timeline:
• 5–7 business days after product inspection
• Refund will be issued to the same payment method you used

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4. No Refund For:
   • Wrong address provided
   • Customer not available at delivery
   • Delays caused by courier partners

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5. Contact for Refunds

Email: [visvassfoods@gmail.com]
Phone: [7017370732]