At Visva Masale, we aim to deliver your orders quickly and safely.
This Shipping & Delivery Policy explains how we process, ship, and deliver your products.

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1. Order Processing Time
   • All orders are processed within 1–2 business days after payment confirmation.
   • Orders placed on weekends or holidays will be processed on the next working day.

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2. Shipping Timeline

Delivery time depends on your location:
• Metro Cities: 3–5 business days
• Other Cities: 4–7 business days
• Remote Areas: 7–10 business days

Delays may occur due to weather, courier issues, or festivals.

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3. Shipping Charges
   • Shipping charges (if any) will be shown at checkout before you make payment.
   • Sometimes we offer Free Shipping (depends on offers or minimum cart value).

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4. Order Tracking
   • Once your order is shipped, you will receive a tracking ID by SMS/email.
   • You can track your shipment using the courier partner’s tracking page.

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5. Address Accuracy

Please ensure:
• Full name
• Complete address
• PIN code
• Mobile number

If the address is incorrect or insufficient, the order may be delayed or returned.

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6. Delivery Attempts
   • Courier partners usually make 2–3 delivery attempts.
   • If the customer is unavailable, the package may be returned to us.
   • In such cases, reshipping charges may apply.

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7. Damaged Packages

If you receive a damaged or tampered package:
1. Take photos
2. Do NOT accept the package (optional)
3. Contact us within 24 hours with proof

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8. Contact Us

For any shipping or delivery issues, contact our support team:
Email: [visvassfoods@gmail.com]
Phone: [7017370732]